Frequently Asked Questions

Have a question?

We’re here to help. Browse our FAQs or call 1.800.GoFedEx 1.800.463.3339 for more answers.

  1. What features can I expect from FedEx® Mobile?

    • Track the status of any package or freight shipment using FedEx® Tracking
    • Receive shipment notifications
    • Customize deliveries to your home
    • Find staffed and self-service FedEx locations
    • Schedule a pickup for FedEx Express®, FedEx Ground®, FedEx Home Delivery®, and FedEx Freight® shipments
    • Create a Mobile Shipping Label that can be scanned at a FedEx Office or a FedEx World Service Center® location for printing a shipping label
    • Create and email a shipping label
    • Get account-specific rate quotes
    • Access your fedex.com Address Book

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  2. How do I use a Mobile Shipping Label?

    Log in to fedex.com and select “Create a Shipment” on the “Ship” tab. Complete the shipment details, selecting the “Send a Mobile Shipping Label” option at the bottom of your screen, and click “Ship.” A confirmation email will be sent with instructions and a 2D barcode. Visit a FedEx Office or FedEx World Service Center® with your package and the email displayed on your mobile device. A FedEx team member will scan the barcode displayed, print your label, and accept your package for shipping. The tracking number(s) will be reported in your Shipping History menu.

    Visit our Mobile Shipping Label page for a step-by-step guide on creating a Mobile Shipping Label from your mobile device. Get started

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  3. What devices support mobile shipping?

    Supported devices for the FedEx® Mobile website: All web-enabled smartphones or tablets.

    Supported devices for FedEx Mobile for iPhone® and iPad®: Any iOS device running iOS5 or above. Data plan required. Charges from carrier may apply.

    Supported devices for FedEx Mobile Web for BlackBerry®: BlackBerry® Tour, BlackBerry® Torch, BlackBerry® Bold, BlackBerry® Pearl, BlackBerry® Curve, and any other BlackBerry device supporting 4.5 through 7.x.

    Supported devices for FedEx Mobile for Android: Any Android device supporting 2.2 operating system or greater.

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  4. Why should I register for a FedEx account?

    FedEx considers the security of your shipment information a top priority; therefore, registration is required to provide visibility to some account-specific information. After you register, you can ship U.S. FedEx Express® and FedEx Ground® packages. You also gain the ability to receive account-specific rate quotes, determine transit times, and schedule a pickup.

    Register now

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  5. What do I need in order to use the FedEx® Mobile website?

    Simply go to fedex.com. As long as your smartphone or tablet is enabled for mobile websites, you will be able to view and navigate the FedEx Mobile website.

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  6. Can I access FedEx® Mobile internationally?

    The FedEx Mobile website is available in 206 countries and 25 languages. For a listing of region-specific countries, go to the FedEx Global home pageFedEx Global home page.

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  7. How do I get FedEx® Mobile for my iPhone® and iPad®?

    Get FedEx Mobile for your iPhone or iPad

    Already in iTunes®? Search for “FedEx Mobile,” or go to “App Store > Business” and locate “FedEx® Mobile.” Choose “Buy App.” Once the app is downloaded to iTunes, simply connect and synchronize your device.

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  8. How do I get FedEx® Mobile for my BlackBerry® device?

    Get FedEx Mobile for your BlackBerry device

    Already in BlackBerry’s App World? Simply search "FedEx Mobile Web for BlackBerry" through your BlackBerry’s App World. Select the FedEx icon, and choose “Download.” Enter your BlackBerry ID and password, and the app will begin installing on your device.

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  9. How do I get FedEx® Mobile on my Android device?

    Get FedEx Mobile for your Android device

    Already in Google Play? Simply search “FedEx Mobile” through the Google Play. Select the FedEx icon and choose “Download.” The app will begin installing on your device.

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  10. How do I ship with a credit card from my mobile device?

    Go to fedex.com from your mobile device and select “Create a shipment.” With FedEx Ship Manager® Lite, you do not have to have a user ID to ship. Simply select “Ship as Guest,” and follow the steps to complete your shipment.

    If you do have a FedEx user ID, you can log in and your information will prepopulate. You can also access any stored recipient addresses to complete your shipment. More about FedEx Ship Manager Lite

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  11. What can I access on the FedEx® Mobile website without a login?

    Without logging in, you can:

    • Ship U.S. FedEx Express® and FedEx Ground® packages
    • Receive account-specific rate quotes
    • Determine transit times
    • Schedule a pickup
    • Customize deliveries to your home

    Go to fedex.com from your mobile device to get started.

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  12. What additional features do I get by logging in to the FedEx® Mobile website?

    By logging in to the FedEx Mobile website, you can:

    • Ship U.S. FedEx Express® and FedEx Ground® packages
    • Receive account-specific rate quotes
    • Determine transit times
    • Schedule a pickup
    • Create a Mobile Shipping Label

    Go to fedex.com from your mobile device to get started.

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  13. What do I need to log in to the FedEx® Mobile website?

    To log in, you need a fedex.com user ID and password authorized to ship with FedEx. If you are not registered to ship or receive account-specific rates, you can register for a fedex.com login or create a one-time credit card shipment.

    Learn more about the types of accounts we offer and how you can sign up.

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  14. FedEx® Mobile website won’t let me log in. What do I do?

    In order to log in to the FedEx Mobile website, you need a fedex.com user ID and password authorized to ship or receive account-specific rates.

    If you already have a login and password, please call our technical support hotline at 1.877.339.2774 for assistance.

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  15. What if I forgot my password or user ID?

    If you forgot your password or user ID, go to fedex.com on your desktop computer and select “Forgot your password or ID?”.

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  16. Should I be concerned about the security of my account information if I downloaded this mobile shipping application?

    FedEx understands the importance of protecting the privacy of customer information. Your shipment information is password-protected, and FedEx does not sell customer information or give it to outside parties unless required by law. Please refer to our Privacy PolicyPrivacy Policy for more details.

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  17. Is there a way for FedEx® Mobile for iPhone®, iPad®, Android, or FedEx® Mobile Web for BlackBerry® to automatically add my shipments?

    Yes, simply sign up for free FedEx® Tracking. If you do not currently have access to FedEx Tracking, you can register here.

    Yes, simply sign up for free FedEx® Tracking on your dekstop.

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  18. Once I have installed FedEx® Mobile for iPhone®, iPad®, Android, or FedEx® Mobile Web for BlackBerry® on my mobile device, will I be able to see my shipments?

    If you are currently a FedEx® Tracking user, FedEx Mobile will automatically pull shipments that you are authenticated to view and that are currently viewable via FedEx Tracking. If you have more than 30 active shipments, you will only see the 30 most recent shipments.

    If you are not a FedEx Tracking user, you may not see all your shipments. However, you will be able to manually add shipments to the application. The FedEx Mobile website, FedEx Mobile for iPhone, FedEx Mobile for Android, and FedEx Mobile Web for BlackBerry will remember your shipments and provide automatic shipment updates until the shipment is delivered.

    Sign up for free FedEx Tracking.

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  19. How do I customize deliveries to my home on the FedEx® Mobile website?

    You can customize your deliveries with FedEx Delivery Manager.

    Step 1: Log in using your fedex.com user ID.

    Step 2: Select “Customize Delivery” or “Track a Shipment” to view current shipments.

    Step 3: Select a specific shipment or delivery to track.

    Step 4: Select “Customize Delivery” on the “Shipment Details” screen.

    Step 5: Now you can request a new delivery location or time, hold your package at a FedEx location, sign for your package in advance, provide specific delivery instructions, or request a vacation hold.

    You can also customize the delivery of a shipment as a “guest” user. Simply track a shipment and select “Customize Delivery” on the “Shipment Details” screen.

    If you are not already enrolled with FedEx Delivery Manager, sign in with your fedex.com user ID and select “Customize Delivery” from the main menu. Then, select “Sign up now” and fill out the information in the required fields. Select “Continue.”

    If you do not have a fedex.com user ID, you will be asked to create one during the sign-up process.

    For more information about FedEx Delivery Manager, go to fedex.com/delivery.

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  20. How do I customize delivery options through the FedEx® Mobile app on my iPhone®, iPad®, or Android device?

    You can access FedEx Delivery Manager through the FedEx Mobile app on your iPhone, iPad, or Android device to customize your deliveries.

    Step 1: Log in using your fedex.com user ID.

    Step 2: Select “Track” from the main menu.

    Step 3: Select a specific shipment or delivery to track.

    Step 4: Select “Customize Delivery” on the “Shipment Details” screen.

    Step 5: Now you can request a new delivery location or time, hold your package at a FedEx location, sign for your package in advance, provide specific delivery instructions, or request a vacation hold.

    You can also customize the delivery of a shipment as a “guest” user. Simply track a shipment and select “Customize delivery” on the “Shipment Details” screen.

    If you are not already enrolled with FedEx Delivery Manager, sign in with your fedex.com user ID and select “FedEx Delivery Manager Sign up” from the main menu. Then, fill out the information in the required fields. Select “Continue.”

    If you do not have a fedex.com user ID, you will be asked to create one during the sign-up process.

    For more information about FedEx Delivery Manager, go to fedex.com/delivery.

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  21. What does the four-segment bar near the top of each tracking frame represent?

    The bar represents the progress of the movement of your shipment.

    First Segment — Shipment initiation: FedEx received shipment information from sender.

    Second Segment — Pickup: FedEx has possession of shipment.

    Third Segment — In transit: Shipment is in transit to its final destination.

    Fourth Segment — Delivered: Shipment has been delivered.

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  22. What shipments can I monitor using FedEx® Mobile applications?

    You can track the status of any FedEx Express®, FedEx Ground®, FedEx Freight®, FedEx Custom Critical®, FedEx Home Delivery®, and FedEx SmartPost® shipment as long as you have a valid tracking number.

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  23. What number should I call for questions regarding my shipment status?

    Please call 1.800.GoFedEx 1.800.463.3339 for questions regarding your shipment.

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  24. Where can I get help downloading the mobile shipping application?

    Please call our technical support hotline at 1.877.339.2774 if you need technical assistance.

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  25. How do I cancel the shipment I just created?

    To cancel a scheduled shipment using the FedEx® Mobile website, select the shipment from the “Shipping History” screen and select “Cancel Shipment.”

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  26. The FedEx® Mobile website doesn’t work or look right on my mobile device.

    Your mobile device has settings that are usually defaulted for you. If not, you may need to set your style sheets, cookies, HTML tables, and Javascript to "on" or checked. To do so, go to your mobile web browser's "options" screen and make sure these settings are checked. Devices and browsers will vary.

    Please call our technical support hotline at 1.877.339.2774 if you need technical assistance.

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